Shipping & Returns
SHIPPING POLICY
Online orders will be processed & shipped within 5 business days, with most orders ready to ship within 24 hours. Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.
All orders will be shipped with a tracking number and a signature will be required. Aila Blue is not responsible for missing packages that have been recorded by the shipping company as accepted and signed for by the customer or someone signing on behalf of the customer.
FREE WORLDWIDE SHIPPING
Free Worldwide Shipping for orders $100 and overFlat rate $10 for orders under $100
Expedited Shipping - contact orders@ailablue.com
INTERNATIONAL DUTIES/TAXES INFORMATION
We cover Duties & Taxes for all United States, Australia & New Zealand orders.
All other countries are responsible for paying Duties & Taxes.
Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government. You are responsible for and agree to pay for any duties, tariffs or taxes.
RETURN POLICY
Ailablue.com accepts returns on orders within 21 days of the order date. We do not offer exchanges. Merchandise may be returned for a refund to the original form of payment or to store credit in accordance with our returns policies. You can then place a new order.
Returned merchandise must be unworn, with all tags attached. Upon receipt of returned goods, ailablue.com reserves the right to deny refund if the merchandise does not meet policy requirements.
All sale items are final sale only. No returns or exchanges.
Please contact customer service at returns@ailablue.com to process your return.
FREE RETURN SHIPPING
Ailablue.com offers free worldwide return shipping.
Return requests must be submitted within 14 days of the purchase date, and return shipments must arrive within 21 days to be accepted.
Please include a copy of your packing slip or order confirmation inside with the returned merchandise.
All returns must be packaged in a soft envelope or pak. NO BOXES. If your return arrives in a box, this significantly raises the return shipping fee and you may be liable for the difference being deducted from your refund. We suggest saving and using the envelope you receive your order in. Just be sure to remove or cover the old label and barcodes.
To process your return, please email us at returns@ailablue.com
EXCHANGES
We do not offer exchanges. Merchandise may be returned for a refund to the original form of payment or to store credit in accordance with our returns policies. You can then place a new order.
FINAL SALE
All sales of Gift cards, e-gift certificates, and items marked as Final Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
SALES/FLASH SALES/ONE-DAY SALES
All sales are final during Sales, Flash Sales and One Day Sales including Black Friday & Cyber Monday promotions. No returns or exchanges.
DISCOUNT CODES & PROMOTIONS
Only one discount code or promotion per transaction. No combining of discount codes or promotions.PRE ORDER
All pre orders will be charged at the time you place your order. Estimated ship date will be on the product page of the pre order item. Any items additional items purchased that are currently in stock will be shipped separately and immediately. No additional shipping charges will be due.